Cancun Only - Wholesale Pricing on All Inclusive Packages to Cancun!

Who is Cancun Only?
Cancun Only has a partnership with a private vacation wholesaler. We make their services and products available to the general public through the convenience of the Internet.

Cancun Only is not endorsed by Palace Resorts. Palace Resorts is solely owned and operated by Palace Holding, S.A.

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Can I trust Cancun Only?
Great question! Cancun Only has been in operation since 1997. We still maintain the same philosophy we had in the very beginning: Provide services and products at the lowest cost possible and do it in an ethical manner.

You can rest assured that your money will go toward your actual purchase and that you will get the type of vacation you read about in this site.

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How do I make a reservation?
First, place a reservation request through our online form. Once your form is submitted, we will reply back by phone, fax, or email with confirmation. You will then be expected to place a deposit to secure your vacation package.

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Is a deposit required?
Yes. A $400 deposit will be required to hold a reservation for you.

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Is the price of airfare included in the package price?
No. We do not offer any vacation packages at this time with airfare included in the price. However, we have secured a great deal on airfare through World Vacation Travel. Contact Julio Trujillio at WVT by calling 800-543-2322 x7544 (for air travel only). For all appropriate air fare discounts be sure to use wholesale membership # 9130007.

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When is payment for my vacation package due?
At this time, we request the vacation package be paid in full within 90 days of scheduled arrival in Cancun. If you are travelling less than 90 days from the time you place your reservation, the full amount will be required at the time of purchase.

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Can I cancel my vacation package?
Yes, Hotel/Resort costs are fully refundable if canceled prior to 3 days before arrival date minus a $100 cancellation charge per reservation. Inside of 3 days your Hotel/Resort monies will be refunded less one nights stay. During weeks 51 and 52, Hotel/Resort monies will be refunded less two nights stay.

Cancellation is made by emailing us.

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Do I need a passport to travel to Mexico?
No, a passport is not needed, but will be accepted. If you do not have a passport, you will be required to show an original birth certificate with a legal photo ID plus the Tourist Card that will either be issued with your airline tickets, or by the airline upon your departure to Cancun.

For minors traveling alone or with an adult, they must have the above IDs. If the minor is traveling alone, he/she must also have a notarized letter signed by all parents or legal guardians, giving the minor permission to travel out of the country. If the minor is traveling with one parent, he/she must have a notarized letter signed by the parent or guardian not traveling, giving the minor permission to travel with the one parent or guardian. A custody document should be provided in the event a minor is in the custody of one parent. A death certificate should be provided if one parent is deceased.

TIP: Because original documents are expected, we advise you to make two (2) photocopies of all of your original documents. Place one photocopy in your luggage (separate from the original) and leave the other photocopy at home. This way if the worst case scenario happened and you lost your original documents, you would still possess photocopies to prove you are who you say you are.

For more information about traveling to Mexico and the documentation needed by U.S. citizens, please visit http://travel.state.gov/travel/tips/regional/regional_1174.html.

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Once we arrive in Cancun, what do we do?
First, present your Tourist Card with the legal items mentioned above. Then proceed to customs where you will be instructed to push a button which activates a light. If the light turns green, you may proceed. If the light turns red, your luggage will be searched through. The light is purely random, so don't be insulted if you get a red light!

Once

through customs, proceed to Baggage Claim. Upon getting your baggage, look for someone holding a sign saying "Chaza Travel". (Make sure you have downloaded the Chaza Travel Form, filled it out, and faxed it according to the instructions on the form. This is a PDF document which requires the free Adobe® Acrobat® Reader® software which is available here). They will take you to your Palace Resort.

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Should we exchange our money into pesos?
If you are traveling from the U.S., dollars are readily accept throughout Cancun. If you wish to exchange your money into pesos, be sure to know what the exchange rate is for your currency and only exchange a little bit at a time as the exchange rate fluctuates daily.

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Can I request a specific room?
No. All room assignments are made at the time of your arrival at the hotel based on room availability.

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We have 5 in our family. Can we still stay together?
The two Moon resorts and the Beach Palace will allow a family of 5 to stay in one room as long as it includes two adults with 3 children all under the age of 12 or 4 adults with one infant. No other exceptions will be made at this time.

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Can we rent a car while in Cancun?
Car rental is handled at the front desk of your Palace Resort lobby. You must be at least 19 years of age and have a major credit card in order to rent a vehicle. Prices are extremely reasonable, but beware of trickery at the gas stations to cheat you of your hard earned "pesos". Also, be sure to check with your insurance company to see if you are covered while driving in Mexico. If not, you will be required to purchase additional temporary insurance.

Our recommendation is to travel on the buses that move throughout the hotel zone. Costs are either free or small (like $.50 USD), and you won't get swindled by the gas station attendants or the taxi drivers. Please see our Travel page for a bit more information.

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Are credit cards accepted in Mexico?
Only Visa, Mastercard, and American Express are accepted throughout Cancun. Discover cards are not accepted at this time.

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Can we drink the water?
While at the Palace Resorts, you may freely drink the water each resort has its own purified water system. While in Cancun or on a tour, either take water with you or specifically purchase mineral water just to be on the safe side.

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What kind of clothing should we pack?
Typical summer wear will make you most comfortable. Shorts, bathing suits, walking shoes, etc. are common around the resorts and fit the weather. Take one or two long sleeved shirts and pants or a jacket/sweater for the occasional rainy moment or if air-conditioned areas are usually too cool for you. Some of the Palace restaurants require dress clothes as do some of the areas in the entertainment zone in Cancun.

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